Returns Policy

Elkparts returns policy has been created to keep costs down, provide World Class service and to make the process easy for you. Please follow the procedures listed below when returning products to us:

All returns must have a valid Return Merchandise Authorization number (RMA number). All returns must be received within 10 days of the RMA issue date.

It will take approximately 5 business days for your return to be processed once it has arrived at the warehouse. Items must be in original packaging, in all original boxes, with packing materials, manuals, blank warranty cards and all other accessories and documentation provided by the manufacturer.

We strongly recommend that you fully insure the package that you are returning. We suggest the use of a carrier that can provide you with proof of delivery, or, for items under 2kg in weight, Royal Mail Special Delivery. Elkparts will not be liable for items lost or damaged in transit. All shipping back to Elkparts is to be paid for by the customer. Please ensure that your RMA number is clearly marked on the outside of the package.

Any item returned to Elkparts and found not to be defective may incur a return freight charge. This will be charged to the credit card last charged on your order.

Types of Products and Conditions of the Return
Most stock items may be returned or exchanged within 7 calendar days following the day of receipt of the product. Please see Orders under Account for shipping date. All non-stock items may be returned only when defective and within 7 calendar days following the day of receipt of the product. Special order items such as ECU Software that is not defective cannot be returned under any circumstances.

End of life products cannot be returned. No refunds or exchanges will be made. If you request a replacement, we will ship your replacement after we receive and process your returned product. If you need the direct replacement immediately, we recommend you request a refund (rather than a replacement) when you obtain your RMA number. The new order will ship in our normal shipping process and the credit will be applied within 30 days after receipt of the product, normally sooner.